Incorrect Prices

Have you ever gone through a checkout and noticed a price just didn’t seem right? Let’s say you say a sign near your favorite jar of pasta sauce that says $1.99. When you got to the checkout the item actually rang up for $3.99. You decide to inquire as to the price mix up and come to find out the price was for a different pasta sauce.

In my 5 years working in the grocery industry, I can remember a total of 2 times when the price actually rang up incorrectly. In the 1.5 million (exaggerating) other instances, the customer read the wrong tag.

Just last week an upset customer was brought to my attention when she thought her laundry detergent was supposed to be on sale. I went to check the price and discovered the smaller version of the same product was actually the sale item. I kindly explained this to the customer, but she wouldn’t have it.

So I then escorted her over to the detergent aisle and showed her the correct tag. For whatever reason she believed she should still get the sale price. After some fake unfortunately that is the correct price conversation she proceeded to throw the bottle of detergent at me and demand a refund.

I don’t know what she was thinking, but I know I certainly was not going to be the one to refund her money.  

But this got me to think, why don’t people ever read the tags?

Have you ever gone to a clothing store and had a similar price discrepancy? I know I have, and I realize it was my fault for reading the tag incorrectly. Maybe it’s just the kind of person I am, but I would never argue about something that was my fault in the first place.

Read your tags! 

Regardless, this is a never-ending trend at the grocery store. Now I understand a 2 or 3-dollar difference in price can be alarming. But when people argue over 10 cents I just have to shake my head.

I once got into an altercation with a customer over the price of an Arizona Iced Tea. Keep in mind I purchase Arizona at the beginning of almost every shift so I’m quite familiar with the price. I had even purchased one earlier that day.

The customer insisted that he saw a sign that the tea was 89 cents, when I knew it was 99 cents. After showing him my bottle of Arizona and my receipt he still wouldn’t believe me. So again, I walked him over to the aisle with the Arizona. Sure enough he was wrong, the price was actually 99 cents.

Without muttering a word to me he left the store and I went back to drinking my 99 cent Arizona.